{"xsrfToken":"0bb9fcbaab4a211b45a6c5da7226e571f47cc33a_lout","branding":{"id":"6","key":"crm","name":"CRM Support (Internal)","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/41ee6233-ebd2-4132-a89c-653d623ff942/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZTFmZmJhYS02YThiLTQ1MGUtYjI4YS1hMTRkNWZkNGM2NTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQxZWU2MjMzLWViZDItNDEzMi1hODljLTY1M2Q2MjNmZjk0MiI6WyJyZWFkIl19LCJleHAiOjE3NTIyMTA4NzksIm5iZiI6MTc1MjIxMDI3OX0.Llx3Uhn06GD5eoP-pUGeaeGoDU7jzFO2WC5vpP5pljQ&client=ae1ffbaa-6a8b-450e-b28a-a14d5fd4c650&mode=fit","logoId":"41ee6233-ebd2-4132-a89c-653d623ff942","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5e5e5e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d276ea1e-ec66-4068-8ba0-90d9b1bb782c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZTFmZmJhYS02YThiLTQ1MGUtYjI4YS1hMTRkNWZkNGM2NTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQyNzZlYTFlLWVjNjYtNDA2OC04YmEwLTkwZDliMWJiNzgyYyI6WyJyZWFkIl19LCJleHAiOjE3NTIyMTA4NzksIm5iZiI6MTc1MjIxMDI3OX0.vR94BMGcdYAA9VIKVCDZc_VhmauyDGvDxVQI2SeOiwc&client=ae1ffbaa-6a8b-450e-b28a-a14d5fd4c650&height=300&mode=fit","bannerMediaApiFileId":"d276ea1e-ec66-4068-8ba0-90d9b1bb782c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"crm","projectId":11800,"serviceDeskId":6,"name":"CRM Support (Internal)","description":"<p>Welcome! You can raise a CRM Support (Internal) request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"106","name":"Card requests","descriptionHtml":"","callToAction":"Card requests","introHtml":"<p>Link cards, Add points,</p>","icon":15411,"iconUrl":"https://customer.support.ignite-retail.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15411","groups":[15],"key":""},{"id":"74","name":"Database Query Request","descriptionHtml":"","callToAction":"Database Query Request","introHtml":"","icon":15432,"iconUrl":"https://customer.support.ignite-retail.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15432","groups":[15],"key":""},{"id":"31","name":"Investigate an issue","descriptionHtml":"","callToAction":"Investigate an issue","introHtml":"<p>Trigger is not firing. Rollback not working. Receipt text issues etc.</p>","icon":15425,"iconUrl":"https://customer.support.ignite-retail.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15425","groups":[15],"key":""},{"id":"114","name":"Program config","descriptionHtml":"","callToAction":"Program config","introHtml":"<p>Submit new site program sheets</p>","icon":15412,"iconUrl":"https://customer.support.ignite-retail.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15412","groups":[15],"key":""},{"id":"115","name":"Reports access request","descriptionHtml":"","callToAction":"Reports access request","introHtml":"<p>Request customer access to Reporting here</p>","icon":15432,"iconUrl":"https://customer.support.ignite-retail.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15432","groups":[15],"key":""},{"id":"29","name":"Submit a question to the CRM Team","descriptionHtml":"","callToAction":"Submit a question to the CRM Team","introHtml":"<p>Example : What does trigger xyz do? Is a trigger running? General CRM Questions</p>","icon":15427,"iconUrl":"https://customer.support.ignite-retail.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15427","groups":[15],"key":""},{"id":"46","name":"Trigger request","descriptionHtml":"","callToAction":"Trigger request","introHtml":"<p>Create, activate, deactivate triggers</p>","icon":15419,"iconUrl":"https://customer.support.ignite-retail.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15419","groups":[15],"key":""}],"reqGroups":[{"id":15,"name":"General"}],"orderMapping":{"15":[115,114,106,74,46,31,29]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CRM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZTFmZmJhYS02YThiLTQ1MGUtYjI4YS1hMTRkNWZkNGM2NTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExODAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyMTE0NzksIm5iZiI6MTc1MjIxMDI3OX0.ffGUcDDYF2KtABvFDKsaxXQ276Qn0QNHr37QoKd7m9c","targetCollection":"upload-project-11800","endpointUrl":"https://api.media.atlassian.com","clientId":"ae1ffbaa-6a8b-450e-b28a-a14d5fd4c650","tokenDurationInMins":20}},"reqCreate":{"id":106,"projectId":11800,"issueType":{"id":"3","name":"Task"},"form":{"name":"Card requests","descriptionHtml":"","callToAction":"Card requests","intro":"<p>Link cards, Add points,</p>","instructions":"","icon":15411,"iconUrl":"https://customer.support.ignite-retail.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15411","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe what you would like done. Link cards, Add points. Include card numbers","descriptionHtml":"<p>Please describe what you would like done. Link cards, Add points. Include card numbers</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If you have a card linking form you can attach it here.","descriptionHtml":"<p>If you have a card linking form you can attach it here.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due Date","description":"When is this task due? Please give the CRM team 3 Business days to complete large requests","descriptionHtml":"<p>When is this task due? Please give the CRM team 3 Business days to complete large requests</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11400","fieldConfigId":"11800","label":"Customer Name","description":"Who is this for?","descriptionHtml":"<p>Who is this for?</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/106","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/106","calendarParams":{"firstDay":0,"date":"2025-07-10T23:04:40-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZTFmZmJhYS02YThiLTQ1MGUtYjI4YS1hMTRkNWZkNGM2NTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExODAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyMTE0ODAsIm5iZiI6MTc1MjIxMDI4MH0.GgebcPjTKoD1XO1nPKNs3eHaZfPrCy1zWuZTyyDAzjQ","targetCollection":"upload-project-11800","endpointUrl":"https://api.media.atlassian.com","clientId":"ae1ffbaa-6a8b-450e-b28a-a14d5fd4c650","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}