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Support Center
  1. Support Center
  2. Ignite CRM Support

Ignite CRM Support

Welcome! You can raise a CRM Support request from the options provided.

  • Reports access request

    Request customer access to Reporting here

  • Program config

    Submit new site program sheets

  • Card requests

    Link cards, Add points,

  • Database Query Request

  • Trigger request

    Create, activate, deactivate triggers

  • Investigate an issue

    Trigger is not firing. Rollback not working. Receipt text issues etc.

  • Submit a question to the CRM Team

    Example : What does trigger xyz do? Is a trigger running? General CRM Questions

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